Returns & Exchanges
At Tech21, we stand by the quality of our electronics and offer a 30-day window for returns or exchanges on all hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Log into your Tech21 account, navigate to your order history, and select the item you wish to return to generate a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.
Label and Ship
Affix the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing